Return and Refund Policy

Last updated: October 7, 2026

At oaklunea, customer satisfaction is important to us. We offer a voluntary return period of 30 calendar days after delivery for eligible products, in addition to any mandatory rights available under applicable consumer law.

Please review this Policy before requesting a return.

1. Return Eligibility

Under our voluntary return policy, eligible items must generally be:

• Unworn, unused, unwashed, and in substantially the same condition in which they were received;

• Returned with original tags, accessories, manuals, and packaging where reasonably possible; and

• Accompanied by the order number or other proof of purchase.

Trying on an apparel item solely to determine fit does not automatically make it used, provided it remains clean, undamaged, and has not been worn beyond what is reasonably necessary to inspect it.

Nothing in these voluntary conditions limits mandatory rights relating to faulty, damaged, misdescribed, or nonconforming goods.

2. How to Request a Return

To request a return under our voluntary 30-day policy, contact us within 30 calendar days after delivery at:

Email: mulatoheist953@hotmail.com

Please include:

• Your full name;

• Your order number;

• The item you wish to return;

• The reason for the return; and

• Clear photographs or video where the item is damaged, defective, incorrect, or materially different from its description.

We will review the request and provide return instructions and the appropriate return address where the return is accepted.

Returns are handled by mail.

Do not send a product to our published business address or to an address shown on the original parcel unless we specifically instruct you in writing to use that address.

Unauthorized returns may be delayed or refused where permitted by law.

For voluntary returns, after receiving authorization, please send the product within 14 calendar days and retain proof of postage and tracking information until the return has been completed.

3. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return and applicable law.

Damaged, Defective, Incorrect, or Misdescribed Goods

Where an item is confirmed to be damaged, defective, materially misdescribed, or different from the item ordered, oaklunea will cover reasonable approved return shipping costs where a return is required.

We may provide a prepaid return label or alternative return instructions.

Please do not purchase return postage before receiving our instructions unless we authorize this in writing.

Preference-Based Voluntary Returns

For returns made under our voluntary 30-day policy because of:

• Change of mind;

• Incorrect size or colour selection;

• Fit concerns; or

• No longer wanting the product,

the customer is generally responsible for return shipping costs, except where applicable law provides otherwise.

Where a statutory cancellation right applies, responsibility for return costs will be determined according to the information provided before purchase and applicable consumer law.

Approved returns are not subject to a separate restocking fee.

4. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as reasonably possible after delivery.

If an item is damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly.

Please provide, where available:

• Your order number;

• A description of the problem;

• Photographs or video of the product;

• Photographs of the packaging; and

• A clear photograph of the shipping label.

After reviewing the claim, we may provide an appropriate remedy such as repair, replacement, refund, price reduction, or another remedy required or permitted by applicable law.

Our voluntary 30-day return period does not replace or shorten statutory rights for faulty or nonconforming goods.

5. Non-Returnable Items

The following products may be excluded from our voluntary change-of-mind return policy where permitted by applicable law:

• Gift cards;

• Personalized, customized, or made-to-order products;

• Goods clearly marked as Final Sale before purchase, where such exclusion is lawful;

• Products damaged by misuse after delivery;

• Opened hygiene-sensitive or personal-care products where return would be inappropriate for health or hygiene reasons;

• Sealed hygiene-sensitive products after the seal has been broken where legally permitted;

• Perishable goods;

• Hazardous materials or products restricted from return shipment; and

• Other products specifically excluded from cancellation rights under applicable consumer law.

Discounted or promotional products are not automatically excluded from return solely because they were discounted.

Nothing in this section limits statutory remedies